Need to report fraud and file a dispute.

[METuff]

The system is not the most straight forward to use. I purchased an item online and they used PayPal to process my credit card but I have not received the goods I bought. I requested tracking information and they sent me a bogus tracking number. How do I report this user for fraud and file for a refund for not receiving my products?

[kernowlass]

@METuff 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.

You don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.