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Need to reopen a dispute

Contributor

Need to reopen a dispute

So I recently ordered 2 pair of shoes off of a site that has PayPal protection and the two sellers that I was buying off of turned out to be scams and even had their accounts banned. I did not receive my packages so I filed the dispute with PayPal as "unauthorized transactions" which I thought was the right way to do it but the case was then closed because "unauthorized transaction" would mean someone logged into my account. What I really meant to file my dispute as was "item not received" and it does not let me reopen another dispute. What can I do?

1 REPLY 1
Esteemed Advisor

Re: Need to reopen a dispute

@apballout 


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.