Hi, a buyer purchased an item from me & supplied a USA address to me (address in his/her account has a USA address, which is also the one supplied to me, the seller). I sent the item, buyer had a complaint and I said, "please return the item to me and I'll issue refund." Buyer responded back, "I'm in Chile and It would cost me $60.00 to return the item." Then, I the seller reached out to ebay for assistance to which they replied, "It is against eBay's policy to issue or guarantee a transaction which is sent across national borders." To which I replied to ebay, "I didn't know it was going to Chile, it wasn't until the buyer responded that he/she actually lives in Chile and that is would cost him/her $60.00 to return it to the USA that I discovered that Fact." I, the seller, relayed to the buyer that what "he/she was doing is Against Ebay policy & if I'd known beforehand that it is was and that he/she was actually in Chile that I would've refused the transaction". However, being sincere, I reached out to the buyer & said "I just issued a refund of $**.** through paypal." Next, the buyer then says that 'he/she never received the refund." I the seller reached out to Ebay and then Paypal for help and also forwarded (to Ebay & Paypal) the buyer's messages to me that he/she is actually in Chile! Each time I have contacted paypal for assistance in this matter, all Paypal responds with to me & the buyer is their annual resolution policy, which is getting us nowhere. I also think part of the problem is the buyer's language not being English. To me, if the person is transacting through the USA and makes available to me, the seller & in his/her Ebay account, an USA, address then they should comply with policy or at least, enlist help of native English speaker.
