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Need my money back for charge I did not authorize!

New Community Member

Need my money back for charge I did not authorize!

My bank had informed me about a charge that I obviously did not authorize. I was asked to send in paperwork and did it via snail mail. Apparently, my paperwork did not make it in time and the case was closed. I attempted to reopen it, but was shut down within the next day. The charge was over Paypal, but there is no charge on my Paypal account, but in my bank account. Send help!

1 REPLY 1
Moderator

Re: Need my money back for charge I did not authorize!

Hi @carosan08,

 

I'm sorry to hear there is potential fraud and I’m glad you contacted us. Please contact customer service by clicking on  Help & Contact at the bottom of the PayPal page. Customer service can also be reached on Facebook or Twitter at @askpaypal.com

 

Lisa