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Need help

angelarn43
New Community Member

Need help

I ordered a Christmas present for my granddaughter for over 200 dollars from a vendor on Etsy. The vendor required me to use PayPal. I never received the gift. Paypal has closed my open case saying it was delivered. When I questioned PayPal and asked for proof of delivery, they changed the reason it was not authorized. I don't even know what this means. The gift was a wooden play center, so there is no way I could have missed the Package. I don't know what other options I have for this issue. Etsy banned the vendor from their site and told me to contact PayPal since this was how I paid. Very frustrated. I thought Paypal was a safe way to pay people. Help! Any advice?