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call paypal customer service and have them try to help you chances are if they seller provided tracking info of you even receiving anything at all you would still lose the case plenty of others have.
I'm sorry to hear that you didn't receive the item that you ordered. If you need to send documents to us, please contact our Customer Support by clicking on 'Contact' at the bottom of any PayPal website page for available options, or reach out by Facebook or Twitter.