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Need help with dispute - accepted solution, case auto-closed and seller ceased all communications

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burkkanc
Contributor
Posted on

hi, Need help with accepted solution upon opening a dispute (i accepted a seller refund upon goods return - seller provided shipping address), case auto-closed and seller ceased all communications, parcel cannot be delivered because of no response on the other side to either of provided emails. what to do? Why would these cases auto close? any suggestions?

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Need help with dispute - accepted solution, case auto-closed and seller ceased all communications

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PayPal_Chase
Moderator

Hi @burkkanc,


Thank you for your post! It sounds like the dispute closed after you received the seller's return address. It sounds like you may not have sent the package back to the seller. This is how you can return a package to the seller. You can also read more on Return Shipping on Us. If you have any other questions, you can reach customer support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.

 

I hope this helps!

 

Chase

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. Thanks

If you found this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution. Thanks!

Need help with dispute - accepted solution, case auto-closed and seller ceased all communications

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burkkanc
Contributor

Nope - I provided the tracking number - for the package, and a day later it closed 😄 Now Im waiting to see whats going to happen when the package will reach its end. Will I be **bleep** or the seller will honor the agreement.

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