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Need help on 180 days

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Need help on 180 days

hI DEAR COMMUNITY.

I have a question towards a transaction that I made to a seller.

 

I've bought a ticket from a seller. However, the even was postponed. Me and my seller are still waiting for the refund to come. But the protection is almost 180 days. It told me to open a case by 08/21. On 08/21 we still dont have the refund, so I tired open a case on 08/21.

 

However, I received a email right after saying that the case was closed. 

 

I've other transactions which needed to be disputed by 08/20 and I disputed on 08/20. These transactions are fine.

 

How can I solve the one which passed the date?

 

Best,

Yushan