cancel
Showing results for 
Search instead for 
Did you mean: 

Need advice, Digital river unauthorized pay, how to tighten security?

SOLVED
New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

 For some reason my account was charged $117 us dollars sometime through the nigh by digital river. I tried to email digital river and the email was undeliverable! then i did a bit of research and found your post! ( i havent used my paypal in 8-10 months)

 

 I changed all of my paypal information and filled a pay retraction, seeing as it takes 2-3 days to deliver the money there is a good chance i might get it back. If I do not get it back i will have to cancel my paypal account to simplify my life, I will have to reduce my vulnerabilities.

Now i just sit back and wait

New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

Hi 

Had the same problem - was charged $49.99 from Trend Micro internet security through digital river and when I called them they pleaded ignorance. They said there was no evidence of a purchase on their side and that I should call the bank. i told them I did that, and that I also reported them (Digital River) for fraud. She immediately backtracked, apologised profusely and asked that I send them my bank statement. No way that was going to happen since I'd already stopped the card. Your bank should be able to recoup the loss through their fraud division but it might take time. Just make sure you stop your card and order a new one. I told her that they should look into their own staff and security as someone is obviously using the company name to defraud people. 

 

 

 

New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

(case number: PP-005-524-557-911).    PLEASE HELP ME !!!!!!!!!!!!!
I DOWNLOADED THE (SELFIES AT SEA APP) AND PAID FOR IT WITH PAYPAL... AFTER RETURNING FROM OUR CRUISE.... I CLICKED ON MAKE MOVIE.... AND IT SAYS PREPARING.... PLEASE WAIT... BUT NOTHING HAPPENS... I HAVE TRIED SEVERAL TIMES... AND IT STILL WON'T WORK

Volunteer Advisor

Re: Need advice, Digital river unauthorized pay, how to tighten security?

Digital River processes payments for various online software companies such as web utility apps that clean out malware, spyware, etc.  I think even Microsoft use them.  So when you use free trials from Avast or AVG, read the fine print.


Kudos are greatly appreciated. Smiley Happy
Contributor

Re: Need advice, Digital river unauthorized pay, how to tighten security?

sharpiemarker, the fine print should be clearly stated in the order itself.

 

The "free" trial from Avast is misleading in that it tacitly renews as a paid subscription.

 

On top of that, Paypal's One Touch makes it possible for money to be taken from your credit card without your consent.

 

This is deceptive, dodgy and could pave the way to abuse. As a consequence, I have removed all my cards from the Paypal account.

Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

Good tip re. Remove credit cards from PayPal as they don't seem concerned about the DRI deception..
Volunteer Advisor

Re: Need advice, Digital river unauthorized pay, how to tighten security?


@jamespoulson wrote:

sharpiemarker, the fine print should be clearly stated in the order itself.

 

The "free" trial from Avast is misleading in that it tacitly renews as a paid subscription.

 

On top of that, Paypal's One Touch makes it possible for money to be taken from your credit card without your consent.

 

This is deceptive, dodgy and could pave the way to abuse. As a consequence, I have removed all my cards from the Paypal account.


 

It wouldn't be called fine print, if they did that.  Why would they put something that would be detrimental to completing a sale? I don't condone it but businesses of all kinds have been doing this for ages. You've seen those asterisks and small type on documents and websites. Like, "let's not bore you with the details" but you are your own last line of defense. Always check terms and conditions prior to signing up for anything for strings attachments unless there are absolutely none, then I give you that. What Avast does is similar to those Health & Beauty products that are subscriptions.  "Free Trial" but you must cancel during the free trial or you get charged X amount afterwards. In any case, if you see a charge you are not ok with, dispute it, contact the merchant.  Yes, it is annoying but that's life.  Smiley Wink

 

I have used Avast before and was never charged.  Never got to the point where I gave them my PayPal or card info.  I was using their Free Edition.  Maybe their sales pitch changed since this was years ago.


Kudos are greatly appreciated. Smiley Happy
Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

Hi everyone I just noticed a transaction as well on my online banking and after reading this comment I realized and remembered purchasing a renewal Microsoft office 365. Why don't they just make it easier and give you a brief description along with the name of the agency charging you. Anyway thank you
New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

Can you explain to me when I looked at my Paypal  account I found that I have been charged  £29.99 from Didital River Ireland ?


@asukatenjou wrote:

I noticed today something odd in my account, I was charged about 10 euros from a company known as Digital river, I never dealt with them before and after a bit or research I found out they deal with digital transactions and services. I have checked all my accounts embedded to paypal and have not found anything related to them - just in case I did so - and really have no clue to how they managed to charge me.

 

I was wondering other than setting down a dispute, and changing all security questions and passwords, what else should I do? Should I consider my credit card in danger and cancel it? I heard sometimes some frauds charge small amounts before wiping your account clean to see if they get away with it.

 

Also has anyone else been scammed by these people? What did you do?



@asukatenjou wrote:

I noticed today something odd in my account, I was charged about 10 euros from a company known as Digital river, I never dealt with them before and after a bit or research I found out they deal with digital transactions and services. I have checked all my accounts embedded to paypal and have not found anything related to them - just in case I did so - and really have no clue to how they managed to charge me.

 

I was wondering other than setting down a dispute, and changing all security questions and passwords, what else should I do? Should I consider my credit card in danger and cancel it? I heard sometimes some frauds charge small amounts before wiping your account clean to see if they get away with it.

 

Also has anyone else been scammed by these people? What did you do?


 

New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

I have just received Email from AVAST Antivirus as well as PayPal confirmation that they sent AVAST $43.  I read all the prior messages with interest.  I never authorized a subscription to AVAST though I did use the "free" version.

 

What I cannot explain is how they were able to find / use my PayPal password?  The only conclusion is that Avast software has features that collect, record and then transmits User IDs and Passwords.  In effect, Avast itself is malware.  I have changed passwords on all websites I visit.  I would suggest to anyone reading my comment to immediately uninstall Avast, change passwords on sites you might be using to pay bills or transfer funds and report fraudulent transactions.