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Need advice, Digital river unauthorized pay, how to tighten security?

SOLVED
New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

Got me too - opened a ticket 

Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

Like many others I've been alarmed to find Digital River have taken two payments from my acccount without my authorisation via an alleged pre aranged agreement which is as much a misery as the withdrawals. Cool scam!! More concerning is that PayPal return my enquiries with iìnstruction to pursue my case via navigation through their system which is as user friendly as a rubicub.
New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

I too had the same initial thoughts as most people here. I got a charge to my account from Digital River Ireland and could not rationalize it. I too thought it was a scam. But when i delved deeper into the amount and went tyhrough my accounts I found out what it was.

 

Microsoft Software uses that service when you buy software from them. So the charge was legit.

 

I do agree that a better identifier shaouldf be posted for the transaction.

New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

I agree that some better ID for the transactions would be useful.  I had a $159 transaction on my CC records that I didn't recognise and was about to lay a complaint.  But I went to DRI's website first and entered my last four CC numbers and tried a few different email addresses to retrieve the purchase information - turns out my wife bought my son a Razer mouse for his birthday and Razer process through DRI.  So completely legit transaction; just a bit unclear.

Re: Need advice, Digital river unauthorized pay, how to tighten security?

It happened to me, that a Digital River Ireland, Ltd have been pre- approved a payment with not my allowance, so it's so strange because I've never made any transaction , the only company I use to pay for is Spotify, but I finished paying Spotify by Paypal for that insecure procedure of a strange Pre-approved. I also have unlink my bank account from Paypal... this strange company (Digital River Ireland, Ltd) wanted £ 39.99.

I won't link again my bank account till this kind of thing never happen again.

Volunteer Advisor

Re: Need advice, Digital river unauthorized pay, how to tighten security?

Don't know if this may help people find out who Digital River processed payment for:

https://www.findmyorder.com/sstore?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US


Kudos are greatly appreciated. Smiley Happy
New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

Ive had a similar issue, I only use my paypal on one website, a company with no relation to Digital River Ireland yet yesterday after I finished work I noticed an email notifiying me of a preapproved payment for £39.99 on Avast software. Software I've never bought and don't plan you, yes I have the free version but they do not have my payment details. 

 

I challenged the payment on Paypal yet the responce i recieved was

 

"We've investigated your unauthorised payment claim. The payment in question was sent as part of a billing agreement previously set up. For this reason, we're unable to consider this to be an unauthorised payment.
 
As a courtesy, we've cancelled this billing agreement for you. In the future, however, please be aware that you can manage and cancel your billing agreements directly from your PayPal account."

 

The thing is I can't have had a billing agreement with a company I've never heard of and when I've only used my paypal account five times two of which were with a tshirt company and the other three were receiving money from my friend. £40 isn't a small amount of money for me, I live on a very tight budget so people who keep saying maybe you don't remember buying something. I would. This is very stressful it means I've been comprimised somehow and I don't know what to do!

Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

The same thing has happened to me but in the sum of £79.90 for an alleged pre approved payment from 2013.  I initially received the same response from Paypal as you.  I had never heard of Digital River Ireland Ltd before and I absolutely never signed up for any deferred payment using Paypal or anything else.  I checked with my bank and the money left my bank account immediately.    

 

I changed my password and security questions as recommended but I don't see how that would make any difference because they have my email address.  Although in 2013/14 I had a completely different email address.  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Tags (2)
New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

Hey everyone who has been scammed don't bother asking for help from paypal you'll just get 'contact digital river'. With so many queries one would think they would investigate this company as it seems that anyone who wants to rob someone uses them.