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Need advice, Digital river unauthorized pay, how to tighten security?

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New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

There is no billing agreement with this company at all
New Community Member

SI LA EMPRESA DIGITAL RIVER ES UN FRAUDE PAYPAL DEBERÍA TOMAR ACCIONES

Hola

También se me ha hecho un cargo no autorizado por DIGITAL RIVER , me extraña que PAYPAL  no haya tomado cartas en el asunto desde hace tiempo que ha sido reportada. Con esto su seguridad se ve muy opacada y tendré que retirar mi cuenta  y transmitir esta mala experiencia a otros para que no confien tanto, como se promete en el sitio.

New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

Andy

 

This is the biggest load of garbage you have just told this poor guy out of pocket because you security has failed.   He wont see his money again and Palpal is now a money laundry for scammers and fraudsters.   The banks wont compensate him be as the fools at Paypal dished out the money.   I have had a claim knocked back by you guys and Im **bleep** of the excuses and poor service Palpal give.   I have lodged a Fraud cliam with the Australian Consumer Affairs office and will let all know of how Paypal treat there customers.   You should hang you head in shame

New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

The same thing happened to me in Canada. They charged me $60. I don't have any billing agreements unaccounted for. This charge is fraudulent.

New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

This is for PC software trial use, if you don't cancel it they bill you big time within 30 days.

New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

Unfortunately, in my case, I simply have no way to check the 3rd party software provider - OSToto Co Ltd. I do recall going 3/4 of the way in considering their Driver Update Software, but stopped before completing the order, but it seems they were able to complete the order 'on my behalf'.... There is no provision on their website to check a PO Placed, and so I await a reply to their rather dubious Customer Service process.

Moderator

Re: Need advice, Digital river unauthorized pay, how to tighten security?

Hi @TonyW1967,

 

I'm sorry to hear there is potential fraud and I’m glad you contacted us. Don’t worry, we offer protection for confirmed unauthorized transactions. We may take up to 10 days to review any unauthorized claim and we’ll send you an update via email. 

 

Lisa

New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

PAYPAL *DIGITALRIVE AV 35314369001 LU 

They charged me 39,99 without my permission on the 30th April, after two payments I did that day.

How could this happen?


@PayPal_Andy wrote:

Hi ndldiamond -

 

Sorry to hear that you had unauthorized activity on your account. Given the details you've provided, it sounds like you may have had a billing agreement with the merchant that was compromised. A billing agreement is designed to make checking out with that merchant simpler in the future; you've basically given them permission to charge your PayPal account so you only have to complete the checkout process on their end without having to log into PayPal as well.

 

So it most likely wasn't your PayPal account that was compromised (since you did make the original transaction with them), but your account on the merchant's end that someone gained access to that caused the charges. You'll want to make sure you change any passwords on their end to resecure your account. And if you really wanted to, you can cancel the preapproved payment agreement in your PayPal account via your Profile. As we have a few different version of our Profile floating around, if you need help finding that you'd probably want to get in touch with our customer service so they can help you there. Smiley Happy

 

- Andy


 

New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

I was scared by the same reason..but after checking all transactions I find out its a subscription for Adobe Photographers plan- Digital River Ireland. 

 

Did you use this products? 

New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

I had the same thing, but I discovered that they handle Razer store transactions as well.