Need advice, Digital river unauthorized pay, how to tighten security?

[asukatenjou]

I noticed today something odd in my account, I was charged about 10 euros from a company known as Digital river, I never dealt with them before and after a bit or research I found out they deal with digital transactions and services. I have checked all my accounts embedded to paypal and have not found anything related to them - just in case I did so - and really have no clue to how they managed to charge me.

I was wondering other than setting down a dispute, and changing all security questions and passwords, what else should I do? Should I consider my credit card in danger and cancel it? I heard sometimes some frauds charge small amounts before wiping your account clean to see if they get away with it.

Also has anyone else been scammed by these people? What did you do?

[piotr953]

if PayPal don't stop it your bank is able to charge back:)

Procedure take circa four weeks

Piotr

[Isaac77]

If there is an on going transaction how would I cancel it as I have had a payment made on my behalf without my knowledge

[piotr953]

You can ask AVG for refund  in 30 days or PayPal refund in 90:
)

[armando6767]

Go to your active payments inside paypal and unauthorize these fraudulent practices

[carrykaprin]

How ?

[diamajlath]

How can you report it???Payal doesn’t take me seriously and they won’t give me refund and also I can’t remove my card from paypal.

[kernowlass]

@diamajlath 

Digital river is an ecommerce payment company. They don't fraudulently take your money. They partner with companies like Samsung, Microsoft, razr, McAfee, avast, etc. If you buy from those websites, your charge may show up as from digital river. They also handle subscriptions. A lot of times what happens is people accept a free trial for a product, like anti virus, and forget to cancel and it auto renews. Be careful what you are accepting.

Check if you had a subscription set up.
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

[piotr953]

REMOVE AVG FROM ANDROID PHONES:)

[piotr953]

How does it work? You install a one-month trial product and got asked to confirm PayPal account!

That means digital rivers set preapproved payment on PayPal account and charge you every month after 30 days:(

[jason49mac]

Just the same as if you have to give your Credit/Debit card details.

Anything that demands payment details to allow a months free use - AVOID