Need Information on Contacting Pay Pal about Active complaints

[Rparkman]

I recently entered a claim against a seller. Excessive time expired between my order and loss of contact from the seller. Pay Pal ruled in my favor and I received a refund but later received the items from the seller. I tried to notify Pay Pal to release the payment to the seller but could not find a way to do this. There was canned options on online contacts and also canned options on the phone number for help.

Is there a procedure for this type action that I was unable to discover???

[sharpiemarker]

@Rparkman 

Hi, 

I can help you with this. You can send the seller a separate payment with their PayPal email address found on the transaction details. Be sure to add a note with the payment with the order number (if any).

Here's how:

https://www.paypal.com/us/smarthelp/article/how-do-i-send-money-faq1684

The fact you want to pay the seller back is commendable. 👌👍