Need Help

[ND96]

I paid using PayPal but with my credit card and not PayPal account. Acknowledging that it will be difficult disputing with my bank.If I try to dispute and escalate this matter I don’t find any activities related to my payment and allowing me to dispute. Payment completed on the 6th of November 2020. I would like to dispute this activity as I have been scammed. I tried contacting the saler but they don’t reply. My parcel number is WW9874011070011. What must I do to resolve this issue? Thanks

[kernowlass · Accepted solution]

@ND96 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.