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Nearly £600 taken from Paypal account with no record of it?

New Community Member

Nearly £600 taken from Paypal account with no record of it?

Hi all, I sold something on eBay for the value of £300. The buyer requested a partial refund of £60 which I did. However, it took it from the wrong banking source for some reason (which i didn’t realise as it says it left my paypal) and it bounces. The buyer reopened the case and now I am £600 down while the case is reviewed? What has happened? There is no record of where the money has gone and I’m having a panic.
1 REPLY 1
Moderator

Re: Nearly £600 taken from Paypal account with no record of it?

Hi @DeanIsmail91,

 

Oh no! Your account should not be out more than the total amount of the payment, so this is something that a customer service agent really needs to look into with you. Please, follow the Help & Contact link at the bottom of the page, or you can also reach us on Facebook or at @AskPayPal on Twitter.  

 

I hope this helps and thank you for joining the Community!
 

Michelle 

 

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