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NOTICE

New Community Member

NOTICE

 

 

<address removed>

TELE[Removed. Phone #s not permitted]/p>

EMAIL:  

TO:

 

Paypal Headquarters <removed>

San Jose, CA 95131

TELE[Removed. Phone #s not permitted]/h1>

 

Paypal Headquarters  <removed>

La Vista, NE 68128

TELE:&nbsp[Removed. Phone #s not permitted]/h1>

 

 

Patrick Dupuis – Chief Financial Officer,  James Barrese – Chief Technology Officer,  Hill Ferguson – Chief Product Officer, Tomer Barel – Chief Risk Officer, Gary Marino – Senior Vice President, Dianne

Mills – Senior Vice President, Rupert Keeley – Senior Vice President, John McCabe – Senior Vice

President, Bill Ready – Chief Executive, Stan Chudnovsky – Vice President, Christina Smedley – Vice

President, Rohan Mahadevan – Vice President, Don Kingsborough – Vice President, John D. Muller – Vice President, Elon Musk, Max Levchin, John Malloy JD, John Dean, Jr., Shailesh Mehta PhD, Scott Banister,  Ms. Courtney Westering, Manager of Community & Employee Events, Mr. Dan Schulman, President, Jack Christin (unknown), and any other party to whom it may concern.  

 

 

RE: IN RESPONSE TO : Ref ID - PP-007-885-476-655[1]

 

This notice comes to the appropriate parties as a demand to review, reconsider, and subsequently change recent actions that have been taken on the aforementioned account[2] (here-and-from-now referred to as “the account”).  Recent actions that have been implemented on the account  are inappropriate and MAY BE IN VIOLATION OF STATE AND FEDERAL REGULATORY PRACTICES AND LAW.   It is assumed that you have access to all information, documents that have been submitted, records of phone calls, all responses and replies to the account, and any other record or information that is associated with the account.  If any of the aforementioned information associated with the account is needed please let me know and I will certainly provide it.  

 

When reviewing all of the information associated with this account I would like to call attention to the constant misinformation, unnecessary information demands, constant requests for additional information which never were required in the first place, constant hang ups and disconnection from reps, and in general the constant “run-a-run” that representatives in and of your organization have carried out over the past month.  Also, some representatives provided false information (either knowingly or by lack of knowledge) with respect to policy, the user agreement, or certain actions that I was trying to take on the account.  There appeared to be a constant moving of the “goal-post” and a “hiding-of-the-ball” at every attempt for me to have this Business Account functioning without limitation.   Such actions are not acceptable for any business but are disgusting when it comes to a payment processor and money.  

 

After weeks of submitting documents, receiving conflicting account information, receiving erroneous information with respect to your organization’s policy and user agreement, and a plethora of requests (mostly for information that was NOT required or for which was repetitive),   I received notice via email that is not only is irrational but is highly unreasonable.3  

With the situation as presented above, and the results, as are enclosed below, it is my determination that appropriate measure can only be taken by other individuals, agencies, and/or authorities that have an interest in how such accounts are handled.  Therefore, it is my intent to contact senior management at your organization.  If resolve does not quickly avail from this group, appropriate State and Federal agencies and officials will be notified via the appropriate means.4

 

Ref ID - PP-00[Removed. Phone #s not permitted]

 

 

It is my demand that the following actions, which have been taken by your organization, be reviewed, reconsidered, and changed.  On 3/14/2019 I received the aforementioned notice via email.  (The contents of this notice are stated in the footnote below.)   This notice provided the following information:

 

  1. “[T]hat this account [ the account that is the subject of this letter] was created using either fraudulent or stolen information.”

                                                          

  • Such highly unreasonable actions, especially with concern to payment processors MAY BE IN VIOLATION OF STATE AND FEDERAL REGULATORY PRACTICES AND LAW.

 

  • There are many government (State and Federal) agencies and bodies that have interest in this account’s handling and such status.

Due to the fact that all funds are being held it can be concluded that I have a presence in any State for which I have sold items into.   The complete list of states for which this account has presence (which include, but not limited to,  doing business through sales, or registered in or doing business by other means) are Alabama – AL, Alaska – AK, Arizona – AZ, Arkansas -AR, California – CA,  Colorado – CO, Delaware-DE, Florida -FL, Georgia – GA, Hawaii – HI, Illinois – IL, Indiana – IN, Iowa – IA, Kansas – KS,

Kentucky – KY, Louisiana – LA, Maryland – MD, Massachusetts – MA, Michigan – MI, Minnesota – MN, Mississippi – MS,

Missouri – MO, Nebraska – NE, New Hampshire – NH, New Jersey – NJ, New York – NY, North Carolina – NC, Ohio – OH, Oregon – OR, Pennsylvania – PA, South Carolina – SC, Tennessee – TN, Texas – TX, Utah – UT, Vermont – VT, Virginia – VA, Washington – WA, West Virginia – WV, Peruto Rico—PR.  State regulators and/or the Attorney Generals for the aforementioned States have interest in how this account is handled, due to the fact that funds generated from those sales are currently being held for 180 days.   With respect federal jurisdiction the following agencies and groups, but not limited to such may additionally have interest in the account:  The Office of the Comptroller of the Currency (OCC), the Federal Reserve Board (FRB), the Federal Deposit Insurance

Corporation (FDIC), the Consumer Financial Protection Bureau (CFPB), the Federal Trade Commission (FTC), and the National Credit Union Administration (NCUA). The Better Business Bureau (BBB)

 

5 You can no longer do business with PayPal  After a review, we decided to permanently limit your account as we detected that this account was created using either fraudulent or stolen information. You’ll not be able to conduct any further business using PayPal.  If you have money in your PayPal balance, we’ll hold it for up to 180 days. After that period, we’ll email you with information on how to access your funds.  We regret any inconvenience this may cause.

 

  1. That your organization has “decided to permanently limit” the aforementioned account

 

  1. That funds in the account will be held for up to 180 days.  

 

 

At this present moment, it is my demand that these actions, be reviewed, reconsidered, and changed.  

 

 

  1. “[T]HAT THIS ACCOUNT [ THE ACCOUNT THAT IS THE SUBJECT OF THIS LETTER] WAS CREATED USING EITHER FRAUDULENT OR STOLEN INFORMATION.

The first claim is false.  After submitting countless documents, answering repetitive questions from account representatives, and resending repeated requests for this business account for nearly a month, I find no basis for how and why your organization can claim such fraud and theft.   Further, this claim can not be an accurate held belief of your organization.  

 

If your organization believes this to be true than your action at minimum (emphasis added) should be to contact the appropriate state and federal authorities.[3]  (Additionally, such a claim and appropriate action would be the turning over of records and funds form such an account.)  If it is the belief of your organization that this account was created on the basis of fraudulent and stolen information, then one would expect certain appropriate and reasonable actions to follow.  Such appropriate and reasonable action has not occurred, and this is evidenced by the aforementioned point number three (3), which states that funds will be held for up to 180 days.[4]

 

  1. That your organization has “decided to permanently limit” the aforementioned account.

 

With respect to this part of the aforementioned notice, if your organization has decided that you no longer wish to do business than such appropriate action needs to be the closure of this account, not the present “permanently limited” status. Your organization has decided to put a “permanent limitation” on the account which allows you to retain and hold the funds from this account, without allowing access, withdrawal, or use of such funds. 

 

I would like to express my intent to no longer engage in any business with your organization.  Therefore, I would like to express my intent to close this account. 

 

 

  • Funds in the account will be held for up to 180 days:

 

Any funds in the account are derived from completed sales on Ebay.com.  Having access to this accounts Ebay.com sales information on each of those sales is easily accessible to your organization.  

Feedback on the associated Ebay.com account is overwhelmingly positive.[5]    Your organization has made the claim that all funds must be held for 180 days in order to reduce potential risk that may result from charge backs.   This claim of why ALL the funds are being held does does not hold merit.  It appears on the surface that your organization is protecting itself in compliance with certain State and Federal regulations that allow for such a hold in order to reduce protentional risk; however, the basis for such compliance is unreasonable.

 

Charge backs do not come from satisfied customers.  As previously noted this account and associated Ebay.com account have an overwhelming number of satisfied customers, who have vocalized such, through its feedback system.  All data associated with transactions which funded the account are indicative that it is highly unlikely for any charge backs to occur.  It is highly unreasonable to freeze all assets in this account on the notion that charge backs may be looming in the near future. 

 

It should also be noted that the timing by which the 180 days is starting is also unreasonable.  The first sale on the Ebay.com account that funded this account was in November, 2018.  The last sale on the  Ebay.com account that funded the account here in question was in January, 2019.  Nearly two months have passed, with out any activity from the customers from the Ebay.com account which funded this account.  However, representatives have state that the 180 day risk reduction period starts when implemented.  Thus, the start date has be claimed to be 3/14/2019.  This is also excessive and unreasonable for it extends way beyond any time period of risk for charge backs.  .  

 

The holding of funds is obviously the most important issue in the said notice.  Additionally, if your organization does not review, reconsider, and change the outcome of the aforementioned issues presented, necessary action that needs to been taken will come from the inappropriate and unreasonable

action detailed in this section.9   Such action will involve, but not be limited to the contacting and filing  of the appropriate  complaints with State and Federal regulators and agencies.101112

 

 

 

 

 

 

<address removed>

 

 

 

 

  

                                                          

  • III That funds in the account will be held for up to 180 days.  (present document)

 

  • There are many government (State and Federal) agencies and bodies that have interest in this account’s handling and such status.

Due to the fact that all funds are being held it can be concluded that I have a presence in any State for which I have sold items into.   The complete list of states for which this account has presence (which include, but not limited to,  doing business through sales, or registered in or doing business by other means) are Alabama – AL, Alaska – AK, Arizona – AZ, Arkansas -AR, California – CA,  Colorado – CO, Delaware-DE, Florida -FL, Georgia – GA, Hawaii – HI, Illinois – IL, Indiana – IN, Iowa – IA, Kansas – KS,

Kentucky – KY, Louisiana – LA, Maryland – MD, Massachusetts – MA, Michigan – MI, Minnesota – MN, Mississippi – MS,

Missouri – MO, Nebraska – NE, New Hampshire – NH, New Jersey – NJ, New York – NY, North Carolina – NC, Ohio – OH, Oregon – OR, Pennsylvania – PA, South Carolina – SC, Tennessee – TN, Texas – TX, Utah – UT, Vermont – VT, Virginia – VA, Washington – WA, West Virginia – WV, Peruto Rico—PR.  State regulators and/or the Attorney Generals for the aforementioned States have interest in how this account is handled, due to the fact that funds generated from those sales are currently being held for 180 days.   With respect federal jurisdiction the following agencies and groups, but not limited to such may additionally have interest in the account:  The Office of the Comptroller of the Currency (OCC), the Federal Reserve Board (FRB), the Federal Deposit Insurance

Corporation (FDIC), the Consumer Financial Protection Bureau (CFPB), the Federal Trade Commission (FTC), and the National Credit Union Administration (NCUA). The Better Business Bureau (BBB)

 

  • Special Note:

Due to the fact that your organization is located in California.  The California Office of the Attorney General

[url=http://ag.ca.gov/contact/complaint_form.php?cmplt=CL]Consumer Complaint Against A Business/Company | State of California - Department of Justice - Kamala D. Harris Attorney General[/url] In California, for instance, where PayPal is headquartered and registered as a money transmitter, section 1841 of the state’s Money Transmission Act reads:

"Every licensee or its agent shall forward all money received for transmission or give instructions committing equivalent money to the person designated by the customer within 10 days after receiving that money, unless otherwise ordered by his or her customer."

  • PLEASE NOTE: THAT YOURN ORGANZATION MAY BE RESPONSIBLE AND REQUIRED TO PAY (IN ADDITION TO THE FUNDS IN THIS ACCOUNT) INTEREST ON SUCH FUNDS WHILE THEY ARE BEING HELD BY YOUR ORGNAIZATION.   

 

 

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[1] You can no longer do business with PayPal  After a review, we decided to permanently limit your account as we detected that this account was created using either fraudulent or stolen information. You’ll not be able to conduct any further business using PayPal.  If you have money in your PayPal balance, we’ll hold it for up to 180 days. After that period, we’ll email you with information on how to access your funds.  We regret any inconvenience this may cause.

[2] Information on this Paypal Business account is as follows:      Further this account information can also be found on the top of this notice

[3] See Patriot Act: The USA Patriot Act Creates New Duties. ... The Patriot Act places new or expanded responsibilities on financial institutions, especially those doing business with foreign financial institutions. One purpose of the act is to "prevent, detect, and prosecute international money laundering and the financing of terrorism."

[4] The mention of point number three (3) is to show that the planned action by said organization is to hold the funds for 180 there by after such time said organization will initiate contact and explain how the funds can be withdrawn.  It appears that said organization has no intent to turn over the funds to appropriate state or federal agencies as should be done if it was the held belief that such an account was established on fraud or/and theft.  

 

[5] Please refer to user’s Ebay.com account.   (The following numbers are approximates) but the Ebay.com account associated with this Business Account which is the subject of this notice are in the mid 90’s for positive feedback, and the account has received positive feedback for nearly 50-60 items sold out of 200.  It should be noted that the items which are not present in the 50-60 numbers have no feedback at all v. items that have negative feedback.  Many customers on the aforementioned site (ebay.com) do not leave feedback.  Furthermore, it shouldn’t be stated here that the only transactions that which had issues arise (which have subsequently been resolved) were sales which occurred near the time that your organization placed an unannounced restriction on this account.  Such an unanticipated restriction caused great disruption in the selling process.   Orders at and near this time were disrupted due to the complete shut down of flow of money from your organization. 

3 REPLIES 3
Highlighted
Volunteer Advisor

Re: NOTICE

Community ignore as no advice required and should have been sent to customer services

Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: NOTICE

DO NOT IGNORE I AM SEEKING ADVICE ON THE NOTICE THAT I HAVE GIVEN.  I WOULD LIKE INPUT AND FURTHER REFINEMENT OF SUCH HEREBY NOTICES.  

New Community Member

Re: NOTICE

DO NOT IGNORE.  i AM SEEKING ADVICE ON FURTHER SUPPORT AND GUIDANCE ON HOW TO HANDLE THE ISSUE THAT I HAVE PRESENTED.