NO PAL

[DocMGL]

Here I am with yet another case of an unscrupulous Chinese vendor in the past month having done a bait-and-switch, and refusing to give me a refund lest I return the merchandise. The problem is that they want me to pay to return the item and the postage to China exceeds the value of the item. It was THEIR mistake; so why should it cost me?

It is the second time in the past month. It looks like the same vendor is using different websites. It is a SCAM.

And as far as I can tell, PayPal is complicit in it. You should change your name to NO PAL, since you are 'no pal' to the consumers who expect you to watch out for them.

To add insult to injury, when I try to "RESPOND" I am taken to a page where I cannot respond. In my frustration, I posted here.

[kernowlass]

@DocMGL 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

[DocMGL]

PAYPAL gets paid regardless of how the transaction plays out. They have no skin in the transaction. Their "dispute resolution" is a farce that provides them with a face-saving platform that does not protect the consumer. They MUST KNOW by now that these Chinese companies are ripping off people.

As I said, why should they care? They still get paid; fraud or not.

I have resolved to never use their services again. 

[kernowlass]

@DocMGL 

ok, you're welcome.