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NO BUYER PROTECTION REFUND UNLESS RETURNED TO CHINA

New Community Member

NO BUYER PROTECTION REFUND UNLESS RETURNED TO CHINA

I AM SO FRUSTRATED WITH PAYPAL. I HAVE REQUESTED REFUNDS OF TWO ITEMS, ONE WHEN THE WRONG ITEMS WERE RECEIVED AND ANOTHER WHEN THE ITEM WAS INACCURATELY DESCRIBED, THEY HAVE SENT AN EMAIL SAYING I WILL RECEIVE A REFUND BUT THEN WHEN I LOGIN, IT SAYS THAT I WILL ONLY RECEIVE THE REFUND IF I RETURN TO CHINA ! TO RETURN ITEMS TO CHINA FROM FRANCE IS MORE THAN THE ORIGINAL COST OF THE ITEMS. 1 PARCELS WILL COST 70 EURO'S AND PURCHASE PRICE WAS 75 EURO'S ! I HAVE SENT MESSAGES TO PAYPAL ON A DAILY BASIS FOR OVER 10 DAYS NOW AND NEVER GET ANYTHING OTHER THAN THE STANDARD AUTOMATED REPLY. DOES ANYONE KNOW OF HOW TO RESOLVE THESE ISSUES. IT LOOKS LIKELY I HAVE LOST ALMOST 100 EURO'S BETWEEN THE 2 TRANSACTIONS. 

1 REPLY 1
Esteemed Advisor

Re: NO BUYER PROTECTION REFUND UNLESS RETURNED TO CHINA

@FrustratedFr 

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction...make sure you activate the correct one for your country.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.





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