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My paypal identity

yadapoke
Member

My paypal identity

Hello, so my paypal identity hasn't been check yet, I've been chdcking my emails and clicking my "Keep it" and keep getting the wait 2-3 days page but I put documents into the "comfirm your identity" on April 30th and now it's May 4th. It's been more than 3 days and I'm getting worried, uhm does anyone know what the problem is?
1 REPLY 1
kernowlass
Esteemed Advisor

Re: My paypal identity

@yadapoke 

 

Everything is taking longer at the moment including payment releases / disputes / refunds / withdrawals etc as Paypal is working with reduced staff and in difficult circumstances due to covid, hope you get it reviewed soon.

 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.