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I wish to fight this decision
In the terms and conditions that belongs to the vendor it clearly says a cooling off period
of 14 days regardless of the reason
Paypal bang on about the item not as described but that is irrelevant
I can choose to get a refund in the 14 days
Why is this so hard for paypal
When I purchased the item it says nothing about my documents needing to be in Latin
After I pay they say you at your own cost must translate the ids
I found that this adds over $100 to the bill
If they had said before I paid that I needed to do this I would not have paid
Why not say this before I buy
This is a easy case
Why do they make it so damn hard
I asked for a refund in the 14 day cooling off period
This is my right
I sent them their terms and conditions
It is there to clearly see
Can I keep fighting this
Can common sense prevail
I want to reopen this case
Who makes these decisions
You had asked a very relevant question, does common sense prevail? The answer based on my experience and based on what I read here is an unequivocal NO. PP doesn't act with any common sense or we would be here posting our experiences. Scammer are running rampant and PP's protocol is help the scammers perpetuate the schemes.
There are similar stories where there is overwhelming evidence aganst the seller but PP still will not make exceptions to their inane standard policies and practices to right a wrong.
The only chance you have is to get to a customer service rep (via chat in message center) and persuade one (could go thru several before you find a good one) to help you, they have inside track to re-open or appeal cases.