I also feel I was mishandled by Paypal. I feel Paypal sided with the Seller of a product which did not deliver what it said it would, maybe because the seller is a larger customer. Paypal said it was reviewing the Sellers evidence, a few days before they closed the case and said I was not eligible for a refund. The said sellers evidence was never made available to me, so how am I supposed to defend my case if I don't have access to all the information? Notwithstanding the fact that the Seller had put an iron clad Money Back Guarantee on the payment page if I was not satisfied with the product. But when I invoked this money back guarantee because the Seller did not provide what he said he would, the seller refused to honor it. And when I escalated the matter to Paypal, they ruled in favor of the Seller. Where is the justice in that? Don't these guarantees mean anything anymore? So the small customer can go to **bleep** even when their claims are valid? I feel grossly mishandled by Paypal.
