I have filed a claim case#PP-D-79123851 on 8/3/2020. Before I filed my claim, I already send more than 10 emails to the seller and no response from the seller at all. After I filed my claim in Paypal, I saw a message from resolution center states that if the seller didn't respond after 10 days, Paypal will refund me my payment. I checked with paypal after 10 days and after 20 days, the answer was they still work on it. Today (9/28/20) , I just found out my claim case was closed and without any explanation. And the "call us" section become "text us". I spent an hour trying to find how to contact a real person in Paypal. I couldn't find it. So I come here to ask for help. Any suggestion will be appreciated. Thank You!