cancel
Showing results for 
Search instead for 
Did you mean: 

My balance

New Community Member

My balance

Apparently someone hacked my PayPal and sent a bunch of fraudulent payments but there is one I did from my PayPal balance. Now my account is locked, they say I can no longer use my PayPal but I have money in my balance and need it. PayPal won't let me transfer it to my card, and they won't answer my emails. What do I do? How do I get my money?
2 REPLIES 2
Esteemed Advisor

Re: My balance

@nrisunshines4

 

Sorry only customer services can help with account issues.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Moderator

Re: My balance

Hi @nrisunshines4,

 

 

I'm sorry to hear this. @kernowlass is correct. Customer service should be able to assist with the account. You can reach us on Facebook or Twitter at @askpaypal.com. We can also be reached by clicking Help & Contact at the bottom of the PayPal page.

 

Lisa

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.