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My account was limited and I have no idea why?

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Contributor

My account was limited and I have no idea why?

I logged into my account three weeks ago and found it was limited, I don't buy or sell through paypal in a professional way I use it for secure purchases for companies like Steam, Humble Bundle or sometimes loot crate but this is very rare compared to the other two. I haven't broken any rules that I am aware of and I haven't done anything to upset PayPal in my mind so what could have happened? I tried contacting support four times since I found out and I have been given lame excuses such as "we don't know, the information isn't available to us" which I understand that might be the case but what is the point of support staff if they can do nothing it help.

I'm very annoyed and upset by this as I feel like a bad person for something I have no idea about, I suffer with anxiety and this is sending it through the roof not knowing. Any help is greatly appreciated I have been told my appeal was denied which is fair enough I just want answers.  

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Esteemed Advisor

Re: My account was limited and I have no idea why?

@Patric9

 

All I can give you is this from a Paypal moderator.

 

 

Account Limitations: What You Need to Know

 

Keeping your business and customers safer

 

To ensure PayPal remains a safer place for enabling payments, we regularly review all accounts. Sometimes, limitations may be placed on your PayPal account, which could restrict you from completing certain actions: such as withdrawing, spending, or receiving money. Limitations are in place to help protect all our customers, and in some cases to meet our regulatory obligations. Protecting your account and money is important to us.

 

Account Limitations: What might cause it, and how to help avoid it?

If your PayPal account is limited, you may be unable to withdraw, send or receive money. There are a number of reasons why your account could be limited:

 

Suspicious & unusual activity

  • We suspect someone could be using your account without your knowledge.
  • Your bank alerts us that someone has used your credit/debit card linked to your account without your permission.
  • There are unexpected changes to your selling activities such as a sudden increase in your typical sales volume.

In such cases, we do what it takes to protect you from potential fraud prompted by the unusual activity– through limiting your account, and investigating.

 

You can safeguard your personal information and help protect yourself against fraud through some simple measures.  For example, don’t enter your personal or financial details when describing items for sale or in response to emails, and log out of sites you’ve entered your personal information into.

 

Regulatory reasons or business is not compliant

Your account could be limited for regulatory reasons. For example, India PayPal sellers need to include additional information to be able to accept payments in their account. Also, reaching a certain transaction value in your account may trigger a limit, which can also be removed by providing information required to PayPal.

 

There are also restrictions on what a PayPal account can be used to accept (and make) payments for. For example, PayPal doesn't allow the sale of counterfeit goods or banned items. So, ensure that your business is compliant with PayPal’s Acceptable Use Policy .


Increased buyer issues

An increase of complaints, claims and chargebacks from buyers can lead to account limitations.

 

Following some simple guidelines can help you improve your performance and reduce the likelihood of limitations. Overall, communication is key. You should:

  • Provide detailed product descriptions and photos.
  • Be upfront about policies such as shipping and returns.
  • Ship orders promptly and track shipments.
  • Respond quickly to any messages from buyers.
  • Work to amicably resolve any problems.
  • Ship to the address provided in the transaction details page.
  • Use quality shipping materials to prevent damage.

 

Removing limitations

 If your PayPal account is limited, here’s what happens:

  1. We’ll email you to let you know –  we’ll ask you to log in to your PayPal account and go to the Resolution Centre for details on how to resolve the issue quickly, usually by providing information.
  2. Once you’ve submitted the information required, we’ll review and reply via email.
  3. We’ll remove the limitations once we have verified your account. At times, limitations can be removed by simply changing your security questions and password.

Here are the types of information and documents we may need from you:

- Supplier’s invoice with contact information

This helps us determine the inventory source and validate that you have the items that you’re selling in stock.

 

- Payment information

When an invoice is unavailable, we’ll review the following information about your payments:

  • The item or service that was sold
  • The buyer’s name and shipping address
  • Proof of shipment to verify that an order was delivered

- Shipping or Tracking information

This helps us to verify that customer orders are being fulfilled.

 

- Proof of business
This provides evidence of a valid business registration and business ownership.

 

- Information for India sellers
This is to comply with our India regulatory obligations. Provide a valid PAN, a local bank account and the purpose code in your PayPal account task board.

 

- Proof of address such as bank statement or utility bill, Proof of identity such as passport or driver’s license
This helps us verify your identity when there is unusual account activity or to comply with regulations.

 

Once you’ve submitted your information, look out for any more emails from us as we may need additional details. We’ll do our best to confirm your information and remove the limitation within 2 business days, but sometimes it can take a little longer.

 

Quick Tip: If your PayPal account is limited, don’t open a new account. It could be traced back to the limited account.  It’s always best to resolve the limitation. We will guide you through it and restore full access to your PayPal account as quickly as possible.

 


Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.

View solution in original post

8 REPLIES 8
Highlighted
Esteemed Advisor

Re: My account was limited and I have no idea why?

@Patric9

 

All I can give you is this from a Paypal moderator.

 

 

Account Limitations: What You Need to Know

 

Keeping your business and customers safer

 

To ensure PayPal remains a safer place for enabling payments, we regularly review all accounts. Sometimes, limitations may be placed on your PayPal account, which could restrict you from completing certain actions: such as withdrawing, spending, or receiving money. Limitations are in place to help protect all our customers, and in some cases to meet our regulatory obligations. Protecting your account and money is important to us.

 

Account Limitations: What might cause it, and how to help avoid it?

If your PayPal account is limited, you may be unable to withdraw, send or receive money. There are a number of reasons why your account could be limited:

 

Suspicious & unusual activity

  • We suspect someone could be using your account without your knowledge.
  • Your bank alerts us that someone has used your credit/debit card linked to your account without your permission.
  • There are unexpected changes to your selling activities such as a sudden increase in your typical sales volume.

In such cases, we do what it takes to protect you from potential fraud prompted by the unusual activity– through limiting your account, and investigating.

 

You can safeguard your personal information and help protect yourself against fraud through some simple measures.  For example, don’t enter your personal or financial details when describing items for sale or in response to emails, and log out of sites you’ve entered your personal information into.

 

Regulatory reasons or business is not compliant

Your account could be limited for regulatory reasons. For example, India PayPal sellers need to include additional information to be able to accept payments in their account. Also, reaching a certain transaction value in your account may trigger a limit, which can also be removed by providing information required to PayPal.

 

There are also restrictions on what a PayPal account can be used to accept (and make) payments for. For example, PayPal doesn't allow the sale of counterfeit goods or banned items. So, ensure that your business is compliant with PayPal’s Acceptable Use Policy .


Increased buyer issues

An increase of complaints, claims and chargebacks from buyers can lead to account limitations.

 

Following some simple guidelines can help you improve your performance and reduce the likelihood of limitations. Overall, communication is key. You should:

  • Provide detailed product descriptions and photos.
  • Be upfront about policies such as shipping and returns.
  • Ship orders promptly and track shipments.
  • Respond quickly to any messages from buyers.
  • Work to amicably resolve any problems.
  • Ship to the address provided in the transaction details page.
  • Use quality shipping materials to prevent damage.

 

Removing limitations

 If your PayPal account is limited, here’s what happens:

  1. We’ll email you to let you know –  we’ll ask you to log in to your PayPal account and go to the Resolution Centre for details on how to resolve the issue quickly, usually by providing information.
  2. Once you’ve submitted the information required, we’ll review and reply via email.
  3. We’ll remove the limitations once we have verified your account. At times, limitations can be removed by simply changing your security questions and password.

Here are the types of information and documents we may need from you:

- Supplier’s invoice with contact information

This helps us determine the inventory source and validate that you have the items that you’re selling in stock.

 

- Payment information

When an invoice is unavailable, we’ll review the following information about your payments:

  • The item or service that was sold
  • The buyer’s name and shipping address
  • Proof of shipment to verify that an order was delivered

- Shipping or Tracking information

This helps us to verify that customer orders are being fulfilled.

 

- Proof of business
This provides evidence of a valid business registration and business ownership.

 

- Information for India sellers
This is to comply with our India regulatory obligations. Provide a valid PAN, a local bank account and the purpose code in your PayPal account task board.

 

- Proof of address such as bank statement or utility bill, Proof of identity such as passport or driver’s license
This helps us verify your identity when there is unusual account activity or to comply with regulations.

 

Once you’ve submitted your information, look out for any more emails from us as we may need additional details. We’ll do our best to confirm your information and remove the limitation within 2 business days, but sometimes it can take a little longer.

 

Quick Tip: If your PayPal account is limited, don’t open a new account. It could be traced back to the limited account.  It’s always best to resolve the limitation. We will guide you through it and restore full access to your PayPal account as quickly as possible.

 


Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.

View solution in original post

Highlighted
Contributor

Re: My account was limited and I have no idea why?

I have same problem and I have no idea as well why PayPal put limitation on my account
Highlighted
New Community Member

Re: My account was limited and I have no idea why?

My account my limited today as well and i don't have any idea why either. Especially because my account is new I've only had it for less than 2 months. Its obscured.

Highlighted
Moderator

Re: My account was limited and I have no idea why?

Hi keyyarruhh,

 

Welcome to the PayPal community and thank you for your post.

 

As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.

 

-Donna

 

 

Highlighted
New Community Member

Re: My account was limited and I have no idea why?

I'm sick and tired of PayPal. I got my first limitation back in July 2019 with no explanation of why. I called up PayPal several times and they said they couldn't tell me why my account got limited!!! WTF u permanently limit me and stop my income and can't even give me a reason WHY! I waited 180 days looking forward to the day I can take out my $400 and when the day came I checked my account and PayPal surprised me by taking the money out my PayPal balance and stole the $400 from me. This was on December 22, 2019 and my limitation wasn't done until around January 7, 2020 so I couldn't even take the money out and put it into in my bank because I had no access to the money. After the 180 days, I was finally able to make a second account without it being limited straight away so I thought I was ok. Before this, I made a new account in October 2019 and it worked for 2 weeks before getting shut down. I managed to get the $60 out of the account after its 180 days but I lost the $400 in my first account which is what mattered. When making the new account in January 2020 I linked my bank account, I showed proof of my address and all the other information needed. I made sure to be extra careful to do everything I needed since I had no idea how my last account was limited. Now I just got a notification that my PayPal account has been limited permanently once again! Now I can't make any income online during the coronavirus pandemic. I still have no idea why I'm limited and no PayPal employee can tell me why. This is what gets me really mad becuase I did nothing wrong to get my account limitited. I read the terms of service and couldn't find anything that I was doing wrong. I sell beats to rappers online I'm not violating any terms of service I'm trying to make some money and can't. I have customers that I have to say no to because of PayPal limiting me and causing problems with my account for the past 9 months. I've provided all the information and wasted hours of my time trying to fix my account. I want to switch to a new payment method but PayPal is the most popular one that every one of my customers use. Beat websites like Beatstars primarily use Paypal and I lose so many customers because they have to create a whole new account on a different site to purchase a beat from me.

Highlighted
New Community Member

Re: My account was limited and I have no idea why?

I also paid $60 to register as a bussiness in Ontario, Canada becuase I thought that could've been the reason I was limited since I made a bussines PayPal account for selling beats online. I guess it was just a waste of money though becuase PayPal limited me anyways... I don't even think a real person limited me it must've been a bot because I've done everything PayPal has asked me to do. All I want is my PayPal restored so I can make money online.

Highlighted
Member

Re: My account was limited and I have no idea why?

We have the same problem my friend!
Highlighted
Member

Re: My account was limited and I have no idea why?

My friend just experience this... However just right after he finished making an account, he found that the account is limited. I wonder why that happening?