My account is limited and I can't accept the money

jimmy0371
New Community Member

I had money on hold from eBay when my account was limited. Eventually, the money was released from the hod but since my account is limited I can't accept it. It's been more than a year and I still can't touch my account or accept the money. My account was limited because I uploaded a picture of my social security, but I took a screenshot of my social security off my computer instead of a picture. Please help me.  

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@jimmy0371 

 

You need to contact customer services to resolve any limitation OR account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.