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My account has been limited for an unknown reason

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Linda_Macintosh
Contributor
Posted on

After a few months of trying to get my account verified, i've managed to get it verified today and tried to link it to my ps4, however it said that it was limited under the code PP-009-700-701-839. I don't know what this means or where to find the meaning. I have about $70 in there that i would like to retrieve. If it helps, my debit card was recently blocked because of somebody gaining access to it and that is connected to my PayPal so does that have something to do with it? I appreciate the help. Thanks

8 REPLIES 8

My account has been limited for an unknown reason

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TonyTam
Contributor

The worst case scenario you will be able to withdraw your funds to bank account after 180 days anyway, if your account gets limited (blocked, frozen).

But it seems more common problem. Try to reach out bank to block/reissue your bank card.

Somethings really bad happening.

My account has been limited for an unknown reason

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Linda_Macintosh
Contributor
so it’s probably the bank card and not paypal? is that what your saying?

My account has been limited for an unknown reason

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kernowlass
Esteemed Advisor

@Linda_Macintosh 

 

Do you mean your paypal account is limited?

If so then paypal normally direct you to the resolution centre to resolve any issues OR did they say the limitation was permanent?


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Kudos / Solution appreciated.

My account has been limited for an unknown reason

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Linda_Macintosh
Contributor
yes is it limited i cannot make transactions with it

My account has been limited for an unknown reason

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PayPal_Celeste
Moderator

Hi there @Linda_Macintosh,

 

Generally, a limitation may prevent certain actions from taking place, including removing information or making transactions. With that being said, you should have more details about steps to remove the limitation in your Resolution Centre. I hope this helps!

 

Take care,

 

- Celeste

My account has been limited for an unknown reason

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Linda_Macintosh
Contributor

It says i can't use it anymore. The reference id is PP-009-700-701-839

My account has been limited for an unknown reason

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kernowlass
Esteemed Advisor

@Linda_Macintosh 

 

Then sadly thats a permanent ban.


Advice is voluntary.
Kudos / Solution appreciated.

My account has been limited for an unknown reason

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Linda_Macintosh
Contributor

WTF. I have $70 in my account?! that's not fair! it's all because my debit card was suspended! This is **bleep**!

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