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My account got Hacked please help

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Contributor

My account got Hacked please help

 

I woke up today to find purchases that I did not order and were automatically paid for from my Paypay account. I tried to request a refund, but there is no option to request a refund 

I did already open a case but Paypay support did not answer yet and i am afraid that i cant get my money back

4 REPLIES 4
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Esteemed Advisor

Re: My account got Hacked please help

@Rashed_ 


if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.



Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: My account got Hacked please help

thanks @kernowlass 

i did already Report it as unauthorised transaction and change my Password of course with 2_step verification.

I am just waiting now for Paypal support to solve the problem.

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Contributor

Re: My account got Hacked please help

i report the Unauthorized access and Paypal support  they didnt refund the purchases they close the case and now my money is gone i dont know waht to do can someone please help me

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Contributor

Re: My account got Hacked please help

please Help Paypal didnt accepte the refund and thy close my case