It has been a frustrating 3 months with my paypal account locked with funds in it.
I have sent them proof of identity and they accepted it, but proof of address is left..
I sent them, my apartment lease contract, my driver's license (which has my address on it), and credit card statement that i brought directly from my bank (which is a partner of paypal) and nothing yet.. also note: my bank told me that paypal will accept the statement, as i repeat Cairo Amman Bank is a partner of Paypal.
i tried emailing, going on social media. but not yet called (i hear bad stuff about the phone customer service)...
You need to contact customer services to resolve any limitation OR account specific issues. Click help / contact bottom left of Paypal pages for options available for your country.
Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntarily given. Kudos / Solution appreciated if I helped you.