You need to contact customer services to resolve any limitation or account issues. Click help / contact bottom left of Paypal pages for options available for your country.
Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
PayPal reviews documentation in the order they are received. Once the review process has been completed, you'll be notified of the decision, via email. I recommend checking your PayPal email address periodically for any further updates.
