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Money reserved twice for one transaction

New Community Member

Money reserved twice for one transaction

Hi guys,

 

I was purchasing Minecraft today for my sibling and initially there appeared to be an error on Mojang's end and it informed me that the transaction didn't go through, however once I checked my Bank Account, because neither of the two transactions appear in my activity log on PayPal, I came to find out that the money has been reserved twice.

 

How should I proceed? Sorry, it may be a ridiculous question but I'm new to using PayPal.

 

Should I message Mojang directly or contact PayPal? What information should I submit when I do contact, to make this as quick as possible?

 

Thanks so much.