Money refund

teufik
Contributor
Contributor

So i dont know to whom am i suppose to write so i am just going to post it here until someone helps me out, thank you!So i payed for a book in ebay and when the book wasnt available the seller(the_nile) apologized and said:Please contact Paypal this number <removed> for further assistance. Kind regards, Aljohn The Nile So the number(if its a contact number) doesnt seem to have neither viber or whatsapp.Help?

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PayPal_Siobhan2
Moderator
Moderator

Hi teufik, 

 

Thank you for contacting the PayPal Community Forum and welcome as a new member!

 

If you have purchased an item you have not received, please open a dispute on the transaction within your PayPal account. More information on this can be found here - https://www.paypal.com/smarthelp/article/how-do-i-open-a-dispute-with-a-seller-when-a-purchase-goes-...

 

- Siobhan 

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PayPal_Siobhan2
Moderator
Moderator

Hi teufik, 

 

Thank you for contacting the PayPal Community Forum and welcome as a new member!

 

If you have purchased an item you have not received, please open a dispute on the transaction within your PayPal account. More information on this can be found here - https://www.paypal.com/smarthelp/article/how-do-i-open-a-dispute-with-a-seller-when-a-purchase-goes-...

 

- Siobhan 

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teufik
Contributor
Contributor

I have mistakengly pressed solution solved, please help me, im new at paypal.

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PayPal_Siobhan2
Moderator
Moderator

If you would like to appeal the outcome of a claim you may be able to do so within 10 days of case closure by following these steps:

1. Log in to your PayPal account at http://www.paypal.com
2. Click ‘Resolution Centre’ near the top of the page.
3. Select 'Closed cases' in the drop down menu and find the claim you wish to view.
4. Click ‘Appeal’ in the action column.
5. Provide information for your appeal and follow the on-screen instructions.

 

If you are unable to appeal the case on your PayPal account, please contact us via phone, email, Facebook or Twitter. 

 

Thanks,

Siobhan 

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