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Money on Hold

New Community Member

Money on Hold

I placed an order on and after finalizing everything and placed my order, i got the confirmation and the email. 6 days later, i check the confirmation and it says "unpaid - contact customer service". So I called them and they said my order number is invalid and doesn't exist. The money was deducted and on hold. Since they can't refund me, is there anything I can do to get back my money? it was a large sum and I can't afford to place the order again somewhere else. 

Esteemed Advisor

Re: Money on Hold



When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.

If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.

Advice is voluntary.
Kudos / Solution appreciated.