Money not to be sent

rudy13
Contributor
Contributor

Hello <Removed>,

We received the case(s) you filed on August 10, 2019.

We have reviewed this transaction(s) and are denying your case(s). This decision was made because this transaction was not unauthorized.

We're sorry for any problems you may have experienced with the transaction(s).

Transaction information:

Dispute Case ID: PP-D-37814733

Transaction Amount: $6,725.37 CAD

Dispute Amount: $6,725.37 CAD

Transaction ID: 0E4658333P0601620

Transaction Date: August 3, 2019

 

Thanks,

PayPal

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2 REPLIES 2

rudy13
Contributor
Contributor

I had asked that the money be returned to my bank account because I suspected fraud. Are you telling me that by saying "case closed" that you let the money go?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@rudy13 

 

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.
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