Money in account I can't use

nathanre8
Contributor
Contributor

Have 260 dollars in my account I can't use. I've submitted ID and the other stuff last year and it has still not been fixed, it's just stuck on them being reviewed. I've called many times, each being on hold for over and hour and nobody helping. I've also emailed them. When I emailed them it said I'd have a response in 24 hours, it's been about 2 days and I don't have one.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@nathanre8

 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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