Money added but balance is $0

Bluepanthergirl
New Community Member
I added money at a store and when I went to my email it gave me the confirmation number that I added money to my Paypal account on my card and then when I went to open the PayPal app it said limitations I can no longer use PayPal so what happened to the money that I added to the card where is it and how do I get it back and why is it limited
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