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I don't want to get into the nitty gritty details of this. I was recently the victim of a money scam, for which I filed a local police report on and disputed the sending of the money within hours of the cancelation. However, upon review Paypal decided this wasn't outside of the normal activity on my account.
1) I made the dispute within hours
2) I haven't used Paypal in almost 5 years (so what activity exactly?)
So, can anyone help me? How to I get more information about this denial? How can I move a closed case 'UP' the chain and get someone to listen? Who should I email?
Thanks in advance.
Because there was no outside breach of your PayPal account. That is what an 'unauthorized' transaction dispute is for. You, yourself sent the money albeit because of a scam. You can message Paypal customer service to have them change the reason for dispute. Let them choose the reason because there is no specific option other than Item Not Received or Significantly Not as Described.
Click Help at the top menu and click "Message Center" to contact customer service.
Yes, even though they already closed the dispute. Tell them what happened. You filed the wrong case. Seen people get caught in this situation before and you have to explain to customer service what happened. Nothing to more to lose by clarifying what happened.