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Hi, I had been mesaging this seller on the app ,depop, we came to the agreement of £130 for the jacket i liked. He asked that i rather give him the money on PayPal rather than depop due to the charging fee they take. I agreed with this and proceeded to send the payment of £130 and put it through a payment using the buyer protection. I have since mailed the seller and no have not received any replies. i have jsut checked and his account is now deactivated. I was quite eager to buy this jacket since due to the brand, the jacket would normally cost around £525 so i seen this as a steal and without thinking purchased it for what did seem a ver low price. Due to him deactivating his account i am 100% certain i will not be receiving the jacket and would like a full refund.
ive tried phoning the help line for paypal and it wasn't much help. I was wondering if this has happened to anyone else and how they resolved the issue?
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.