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Mistakenly reported transaction as unauthorised - now can’t get my refund back from apple

owenwdc
New Community Member

Mistakenly reported transaction as unauthorised - now can’t get my refund back from apple

Hi i saw a payment that i didn’t recognise , so reported as unauthorised, i since found out it was a subscription to an iphone app that came to end of the trial period - i requested a refund from apple appstore which shows as refunded but because paypal initiated the refund apple seems to think the case is closed. how do i get my money back.?
the case is showing as closed in the resolution centre
how do i escalate.

?