Missing shipment

[Dora515]

I have reported to Paypal about missing shipment which I guess I sent an email to the vendor but I don't know how to escalate to a claim. Now they just say the case it close. What should I do?

[kernowlass]

@Dora515 

If you didn't do what is in the link then sadly the dispute will auto close 20 days after opening it.

https://www.paypal.com/hk/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-if-i-can't-resolv...