Missing purchase

[Alfadiablo]

Hello, I hope someone can help. I purchased an item in full just before covid hit last year around May. Their customer services is atrocious and I'm still waiting to receive the item. They cofirned it was shipped out in December and that I would obtain a tracking number. I am still for this and starting to feel I have been scammed. I am looking for someone to contact the seller for answers before I request a full refund. This shouldn't be allowed.

[kernowlass]

@Alfadiablo 

Another China website or Social Media ad sale or not?

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[Alfadiablo]

I think it's too late for a refund or chargeback, but at the very least I would like PayPal to contact the seller and try to find out what is happening. I have been trying from my end now for three months and continue to be ignored. If my item has been shipped then I'm entitled to a shipping number! I don't want an customer to have the same problem as me and if this seller is not legit, then action should be taken against them as it's letting PayPal down

[kernowlass]

@Alfadiablo 

Probably another of the many of these???

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win non receipt of item claims.

[Alfadiablo]

Most likely, it still doesn't change the fact PayPal need to address these issues to stop it affecting other customers. I was advised by one of their support agents that an email was sent to the supplier and to wait a few days for a reply. It's been well over two weeks and nothing from either the seller or PayPal....starting to wonder if they are as legit either. I feel disgusted with their resolve and I am not going to let this go.