I sold a couple of classic car parts to a chap in the USA and he messaged saying he had expected completely different parts to those sold. I pointed out that I had shown him and exploded parts diagram and specific part numbers, so any mistakes were his and there was nothing I could realistically do. I had already paid a £170 shipping surcharge so was out of pocket anyway. At this point, the buyer changes tack and says the parts are in poor condition and not as described. Clearly with a view to obtaining a refund.
These are parts of a vehicle under tray and as such, they live beneath the car and protect it from road dirt, gravel etc. They lead a pretty hard life so were never going to be like new. That said, they are still very much fit for purpose and do the job they were designed to do. There were 2 parts supplied and one is actually new/unused so that is clearly not unfit for use.
Buyer is now claiming a full refund and also expects me to pay him the cost of shipping the parts back to the UK!
I am just a private individual selling a couple of parts I no longer needed. These parts are absolutely in good condition (which is how I described them) and had the buyer waited a day longer, I would have given him actual photos. Instead, he just messaged saying ''I'll take a chance on the parts''. I think he acted on impulse and obviously didn't check the part numbers or diagram supplied. Now he expects me to pay for his mistake. What should I do?
