Misclicked when filling out the resolution center account limitation

EmotionIce
Contributor
Contributor

My Account got limited for security reasons (probably because I recently got a new phone number and changed it) and accedentally clicked the button that checks that the document that I provided shows my private adress. It doesnt since its my drivers license and only shows the city that I live in.

Is there any way to correct it, should I contact the support and is it gonna have any bad effects?

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1 REPLY 1

PayPal_Martina
Administrator
Administrator

Hi @EmotionIce,

 

Thank you for your post and welcome to the Community Forum!

 

In this case, I would recommend calling our Customer Service and one of our agents will provide you with alternative options that you can use to provide additional documents. 


If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).

 

I hope this helps!

Martina 

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