Meteor Christmas Lights

[rocketman31472]

Has anyone else had a problem with Meteor Inc.? I ordered their meteor Christmas lights back in September. It took forever to get them but finally got ONE pack after ordering EIGHT. I opened a dispute after going back & forth with Meteor. They "couldn't seem to understand that fact" & kept repeating "We're sorry you don't like our product". Paypal just informed me that my dispute has been denied because Meteor has supplied them with a tracking number! Well NSS! I have pictures of the product & packaging with a ruler and several views that I offered to show Paypal but they never requested them. Nor did I see anywhere to just insert them as in the past. The pictures clearly show only one item and not the eight I ordered and paid for. Additionally, the size of the package could never hold what I ordered. I was essentially robbed of $35 as the order was for $39.95. I sent a message to Paypal & hope they get it.

[kernowlass · Accepted solution]

@rocketman31472 

Did you open a dispute for non receipt......if so it would be closed if seller provided tracking OR

Did you open a dispute for item received but not as described ie insufficient quantity / part order received?

[rocketman31472]

That's exactly what happened. I contacted customer service saying the same as my post. Reopened under different as described. Still pending. I think more choices need to be available as I sure am not used to filing disputes. The item is as described, just not the correct amount. I had assumed that all the correspondence between me and the vendor would have been read. The situation would have been clear.

Thanks for your response.

[rocketman31472]

After contacting Paypal customer support, they changed it for me even after it was closed! Received a message I will get a refund just this morning.

Now that's great customer service!