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Did you get a tracking number at all? If so, track the delivery and check with the carrier to see if the shipment was even addressed to you and delivered to your street address. If the tracking number turns out to be fraudulent, you'll need to get official documentation from the carrier, file a police or ic3.gov report for mail fraud, then message PayPal to appeal the closed case, attaching pdfs of the documents by clicking the "messaging us" link in the warning dialogue box above regarding Covid-19.
You also have the option to dispute through your card issuer instead, if that is how you paid, since PayPal already denied your case as per section
"Dispute with us or your card issuer" of the purchase protection program:
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#purchase-protection
Kudos & Solved are greatly appreciated. 🙂
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Did you get a tracking number at all? If so, track the delivery and check with the carrier to see if the shipment was even addressed to you and delivered to your street address. If the tracking number turns out to be fraudulent, you'll need to get official documentation from the carrier, file a police or ic3.gov report for mail fraud, then message PayPal to appeal the closed case, attaching pdfs of the documents by clicking the "messaging us" link in the warning dialogue box above regarding Covid-19.
You also have the option to dispute through your card issuer instead, if that is how you paid, since PayPal already denied your case as per section
"Dispute with us or your card issuer" of the purchase protection program:
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#purchase-protection
Kudos & Solved are greatly appreciated. 🙂
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