Merchant lied, so I can't get a refund

[p1ratew3nch]

I ordered an item back in May. As of July 5th, I am still waiting on a confirmation that they shipped it. Company was giving me the run-around, and not answering my questions, so I filed a chargeback via PayPal. The company sent PayPal a shipping number (who knows where they got that, because I never saw it). Shipping number says the item was delivered. PayPal won't give me my money back, the company isn't talking to me, and I never received the item I ordered in the first place. What can I do now?

[CKip]

Had that happen recently and PayPal just bought it hook line and sinker. Even sent them photo's of what was ordered and what was received along with the shipping envelope. Just seem they don't care. Aggravating to say the least.

[kernowlass]

@CKip 

@p1ratew3nch 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.