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Mercari SCAM

New Community Member

Mercari SCAM

I bought a hat through Mercari.  Everything looked legit.  The item was described as a woman's accessory (i.e., to wear with an ensemble).  However, when I received the item, it won't even fit a child's head!  I reached out to Mercari with photos.  They tell me this is no reason for them to refund me or allow me to return the item.  They say I MUST contact the seller.  However, I cannot contact the seller.  There are "buttons" where the buyer can supposedly contact the seller, but when clicking on that button(s), I am led back to signing in.  Their site just keeps taking me in circles.  I have been emailing them and getting only the same advice.  When I call them, a robo voice tells you to call back later as they are currently experiencing high volume callers at the moment.  That's it.  You can't leave a voicemail either.  I think I've just been scammed!

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1 REPLY
Volunteer Advisor

Re: Mercari SCAM

@Laura-64

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.