Made a purchase costing over $500 with tracking indicating I signed for it and it was delivered

Shane1962
Contributor
Contributor

I made a purchase which I never received.

USPS tracking seems to show the item was signed for by me and it was delivered.

I have never seen the item and definitely did not sign for it.

It was supposedly delivered over a week ago.  

I should have been following the tracking the whole way but only discovered recently it tracking said it was delivered.

I contacted the seller on Sunday and so far have not heard anything from them about it.

Not sure where this is going because although tracking says it was delivered I never received it.

Not sure what to do next.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Shane1962 


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
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