Lost my phone number. How to solve the problem?

alex7xl
Contributor
Contributor

I created a dispute by myself and my account was limited because Paypal thinks that some unauthorized activities happen (not true).

Now I can't lift this limitation.

 

I input my password, then Paypal ask me secret questions - I answer, but then Paypal ask me for code that they sending me by sms or call me.

 

But I lost this number a year ago ! I am stuck. How to lift this limitations ?

I know my password, I know answer on my secret questions. I have my documents....

 

 

 

 

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1 REPLY 1

PayPal_Callie
Moderator
Moderator

Hello @alex7xl

 

Thanks for reaching out to the PayPal Community about this. I am sorry to hear that this happened and can understand needing this fixed. If you are unable to log back into your account, this would require for you to give Customer Service support a call. You can find the number by going to the bottom of any PayPal page and clicking either "Help" or "Contact." 

 

- Callie 

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