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Lost money

Emerald13
Contributor

Lost money

Does anyone else have a problem with PayPal not responding to a payment held until transactions went through and then you gave delivery transaction number but paypal still refunded money back to buyer. Just list $100
2 REPLIES 2
sharpiemarker
Esteemed Advisor

Re: Lost money

@Emerald13 

 

Was the payment unclaimed for longer than 30 days and subsequently returned to sender? Is that what happened?

 

Or did the buyer file a item not received dispute? If so did the tracking info status say the shipment was delivered? PayPal will refund the buyer if tracking info shows a status other than “delivered”. Once it show delivered, contact PayPal to appeal.


Kudos & Solved are greatly appreciated. 🙂
Emerald13
Contributor

Re: Lost money

The buyer received his product and was very happy. Buyer says PayPal never returned his money. On my end it still reads pending. When I called customer service they were no help and told me my money was returned. Its upsetting because I tried numerous times to contact them through messages and no response.