Lost money

Emerald13
Contributor
Contributor
Does anyone else have a problem with PayPal not responding to a payment held until transactions went through and then you gave delivery transaction number but paypal still refunded money back to buyer. Just list $100
Login to Me Too
2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Emerald13 

 

Was the payment unclaimed for longer than 30 days and subsequently returned to sender? Is that what happened?

 

Or did the buyer file a item not received dispute? If so did the tracking info status say the shipment was delivered? PayPal will refund the buyer if tracking info shows a status other than “delivered”. Once it show delivered, contact PayPal to appeal.


Kudos & Solved are greatly appreciated. 🙂
Login to Me Too

Emerald13
Contributor
Contributor
The buyer received his product and was very happy. Buyer says PayPal never returned his money. On my end it still reads pending. When I called customer service they were no help and told me my money was returned. Its upsetting because I tried numerous times to contact them through messages and no response.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.